New online experience
A Better MPAQ Online Experience Is Coming
An easier way to find information, manage your account and connect with MPAQ.
MPAQ is preparing to launch a new website and upgraded online systems, designed to make it easier to access information, manage your account and connect with MPAQ online.
Why we’re making the change
Our current online systems have served MPAQ for many years, but the way our members and industry interact with us continues to evolve.
The new website and online systems will provide a stronger, more modern digital platform that allows us to simplify processes, improve the delivery of services and introduce new functionality over time.
What will be easier?
The new online experience will bring more of your MPAQ information and services together in one place.
Your online account
Access and manage more of your MPAQ information and activity through one online account.
Information and resources
Find important documents, resources and services more easily, and save frequently used information for quick access.
Events and training
Register, pay and manage event and training bookings through a more connected online experience.
Company administration
Company Administrators will have greater control over company information, staff access and account details.
More you can manage online
The new digital experience is designed to make everyday interactions with MPAQ simpler.
Improved company administration
Member companies will have greater control over the way their organisation interacts with MPAQ online.
Company Administrators will be able to:
- manage company details online
- add and remove staff associated with their company
- manage appropriate staff access
- assign more than one Company Administrator
- view and manage relevant invoices and account information.
Simpler event and training registration
Your MPAQ website account and training account will use the same login, creating a more connected experience across MPAQ's online services.
Training participants will be able to register and pay for eligible courses online, helping to streamline enrolment and payment.
For selected MPAQ events, registrants will also have improved options for managing booking details, such as team members, players or table attendees.
Find a Master Plumber
Members participating in Find a Master Plumber will have more control over their online profile.
Information such as your business description and services can be managed through your account, while consumers will benefit from an improved directory experience when searching for a Master Plumber.
Stay up to date
There’s nothing you need to do just yet.
We’ll continue to update this page as we get closer to launch. Keep an eye on your MPAQ emails for important dates, practical instructions and more information about the new online experience.
Frequently asked questions
Why is MPAQ upgrading its online experience?
We’re moving to a more modern and secure digital platform that will improve the online experience for members, customers and other website users.
The upgrade will allow us to simplify processes, provide more self-service options and give MPAQ greater flexibility to improve and introduce services over time.
When will the new website launch?
We’re currently preparing for the transition to occur later this year. We’ll confirm the launch date and provide more information closer to go-live.
Will the MPAQ website address change?
No. You’ll continue to access the MPAQ website at mpaq.com.au.
Will I need a new login?
Your email address will remain your username, but you will need to reset your password the first time you log in to the new website.
We’ll provide clear instructions before launch explaining how to access your account, reset your password or create a new online account if required.
Will my membership change?
No. Your MPAQ membership is not changing as part of the website and system upgrade.
The changes are designed to improve how you access and manage your membership and MPAQ services online.
What can I manage as a Company Administrator?
Anyone currently recorded as the Main or Admin contact for a company will automatically transition to a Company Administrator.
Company Administrators will have greater ability to manage their company’s MPAQ account online, including company information, staff, relevant access, invoices and account information.
Companies will also be able to assign more than one Company Administrator.
Do I need to do anything now?
No. We’ll contact you before launch if there is anything you need to check, update or action.
Will access to the MPAQ website or services be disrupted during the transition?
We anticipate there will be some temporary disruption to the website and selected online services during the transition period.
This may affect services such as:
- membership joins and renewals
- event registrations
- online payments
- access to online documents and resources
- the MPAQ online shop.
We’ll communicate the timing and expected impacts clearly before the transition takes place.
MPAQ services provided by phone, email and face-to-face will remain available during this period.
Where can I get help?
If you have questions about the upcoming changes, contact the MPAQ team on 07 3273 0800.
MPAQ Platinum Corporate Supporters
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